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Established in Poland in 2006, PDAserwis operates as a European provider of integrated Automatic Data Identification (AutoID) solutions and device lifecycle management services. The company specializes in the supply, technical service (including component-level repair), and rental of AutoID hardware: rugged mobile computers, barcode scanners (1D/2D, DPM), RFID systems, and thermal label printers (DT/TT). The main service center, located in Płońsk, Poland, anchors operations based in modern facilities utilizing a technical staff of over 50 personnel. PDAserwis supports businesses in logistics, warehousing, retail, and manufacturing sectors by providing technology and services aimed at enhancing operational efficiency, improving data accuracy, and managing Total Cost of Ownership (TCO). Service delivery occurs across an established European network, supported by branches in the UK, France, Spain, and Romania.
Historical development
- 2006: Company founded; first service center opened in Płońsk, Poland, focusing on AutoID service.
- 2010: Operations expanded with a larger service center facility.
- 2015: Investment allocated to IT systems and Research & Development functions.
- • Launch of 24Barcode brand (E-commerce platform for AutoID equipment).
- • Launch of PDApower brand (Specializing in replacement batteries).
- 2017: Implementation of an ERP system and dedicated service monitoring software to improve process control and reporting.
- 2019: Warehouse capacity in Płońsk increased; product lines expanded.
- 2020-2022: International operations established sequentially in the Czech Republic, Slovakia, Lithuania (2020), the UK, Spain (2021), and Romania (2022).
- 2023: Opening of a new, purpose-built service center and warehouse complex, substantially increasing operational capacity.
Core service areas
AutoID equipment supply
• Portfolio: Authorized reseller for 20+ manufacturers, providing a wide selection of hardware.
• Scope: New and certified refurbished equipment: rugged mobile computers (handheld/vehicle/wearable), barcode scanners (laser/imager/fixed/presentation), RFID readers/antennas, label printers (industrial/desktop/mobile - DT/TT).
• E-commerce: Procurement channel via 24Barcode.
Advanced technical services & repair
• Capabilities: Diagnostics, preventative maintenance, and repair services, including component-level work on printed circuit boards (PCBs).
• Expertise: Over 50 technicians trained on multiple manufacturer hardware platforms and operating systems (Android, Windows CE/Mobile).
• Service levels: Customizable Service Level Agreements (SLAs) available, including defined repair turnarounds and buffer stock arrangements.
• Software support: Services include configuration, staging, firmware management, and basic Mobile Device Management (MDM) integration assistance.
Flexible equipment rental
• Objective: Provide hardware access for variable operational requirements (e.g., peak periods, projects) or as an alternative to capital expenditure.
• Inventory: Maintains a rental pool of deployable devices.
Solution consulting & integration support
• Needs analysis: Assessment of client operational parameters to recommend suitable hardware configurations.
• Technology matching: Guidance on selection criteria (e.g., scan engine type, read range, DPM capability, printer resolution, IP ratings, drop specifications).
• Pilot programs: Coordination of proof-of-concept testing.
Operational infrastructure & technical foundation
Service center & logistics hub
The facility features a design optimized for efficient workflow management across diagnostics, repair (utilizing tools like BGA rework stations, within ESD-controlled environments), Quality Control (QC), warehousing, and dispatch, with capacity scaled to support service volume from an expanded European client base.
Research & development
Ongoing focus includes the evaluation of new AutoID technologies, hardware performance testing, and the development of diagnostic procedures.
Power solutions division (PDApower)
The division specializes in sourcing and distributing tested replacement batteries for mobile computers and printers to support device uptime.
European market presence & partnerships
International network
• Network: Sales/support branches located in Poland, UK, Romania, France, Spain, established during the 2020-2022 expansion phase.
Logistics capability
• Fleet: Company fleet of 25 vehicles utilized for field service dispatch and equipment transport within Europe.
Brand certifications
• Partnerships: Official manufacturer partnerships provide access to technical resources and genuine replacement parts, validating technical proficiency developed since 2006.
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Client value proposition (operational & financial benefits)
- ✔ Increased uptime: Achieved through efficient repair services, preventative maintenance options, and rental availability.
- ✔ Optimized performance: Correctly specified and configured hardware improves data capture speed and accuracy, enhancing workflow efficiency.
- ✔ Managed TCO: Device lifespan extension via component-level repair, availability of refurbished units, and reliable power sources contribute to lower overall ownership costs.
- ✔ Scalability & flexibility: Rental and diverse purchase options allow hardware resources to align with operational fluctuations.
- ✔ Technical partnership & stability: Access to specialized technical support from an established company (operating since 2006) with certified staff and defined service processes.
PDAserwis provides specialized AutoID technology solutions and comprehensive device lifecycle management services, built upon a foundation of technical development since 2006. Businesses can utilize our capabilities, including the 24Barcode distribution channel and PDApower battery resources. We offer technical partnership focused on optimizing AutoID system performance and reliability within client operations.
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